Refund Policy

This Refund Policy applies to bot subscriptions purchased on the BotFront platform (botfront.com.tr), operated by Lumio Studio. Subscriptions are monthly and started per bot. Payments are collected by our payment provider acting as Merchant of Record; refund requests are settled together with that provider.

To the extent permitted by applicable law, all fees paid are non-refundable and non-exchangeable except as expressly stated below. This policy is read together with the payment and subscription sections of the Terms of Use.

A subscription fee is refunded only if BOTH conditions hold:

• The refund request is sent within 3 days of the first payment.
• The bot has been used in at most 3 sessions after payment. A session is a distinct conversation in which the bot answered at least one message or recorded an action (sale, stock movement, listing, outreach message) on WhatsApp, Telegram or the panel.

Every answer incurs AI-model and server costs. Once more than 3 sessions are used or the 3-day period has passed, the service is considered consumed and no refund is available, except where a mandatory consumer right applies.

• Requests must be made during the subscription period; an expired subscription cannot be refunded.
• Usage-based add-ons (extra modules, extra languages) are invoiced at the end of the period in which they were used and are not refundable, because they were used.
• Plan upgrades are prorated onto the next invoice; the upgrade itself is not a separate refund case.
• A refunded subscription ends immediately; bot and panel access closes.

Consumers located in Türkiye or the European Union have a 14-day legal right of withdrawal for digital service contracts. By completing your purchase you expressly consent to the immediate performance of the digital service and acknowledge that, to the extent permitted by law, you lose the right of withdrawal once the service is made available.

To withdraw, email contact@lumiostudio.co; sending the notice before the period expires is sufficient.

BotFront is sold to businesses. Consumer-law withdrawal rights apply only to purchasers acting as consumers; commercial customers are governed by section 2.

You can cancel a subscription at any time from the panel (Subscription → Payment method / invoices). Cancellation takes effect at the end of the current period: the bot keeps working until then, the current period is not refunded, and no renewal is charged.

Email

contact@lumiostudio.co — subject line "Refund request".

Include

Your panel login email, the bot name and the payment date. Add the invoice number if you have it.

Timing

We review within 3 business days and reply by email. Approved refunds go back to the original payment method via the payment provider; depending on the bank this takes 5-10 business days.

Questions about this policy: contact@lumiostudio.co (Lumio Studio, Istanbul, Türkiye).